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Q: Will I receive an estimate prior to my timepiece being repaired?

A: If your timepiece is out of warranty, you will receive an estimate, by e-mail, outlining all repair costs. You can respond to the estimate by replying to the e-mail. If you give instructions in your e-mail that no estimate is required, regardless of cost, no estimate will be given and the repair will be forwarded to the repair shop for service.

 

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