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Q: What
should I do if my Genender International Timepiece needs repair?
A:
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a.) Fully
describe the problem or symptoms you are having with the watch
or clock.
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b.) Include your
warranty or proof of purchase if the timepiece is still within
the warranty period.
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c.) If mailing,
make certain your name and address are shown both on the outside
of the package as a return address, and on the correspondence
inside describing the problem. Also, keep a record of the case
number (hyphenated) and the serial number from the back of your
watch for reference.
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d.) Always
insure the package to protect yourself in case of a loss in
transit and to make tracing possible if necessary.
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e.) Package the
timepiece well to protect it in transit.
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f.)
Click here to fill out
an online payment form or call (847)279-2028 to process your
payment manually.
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g.) Send package
to:
Genender International (Repairs Dept)
44 Century Drive
Wheeling, IL. 60090
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