Frequently Asked Questions
1) Does the Genender International web site feature every Genender International timepiece sold in the USA?
2) I know the model number of the watch in which I am interested. Can I purchase it directly from Genender?
3) I've been to a number of Retailers in my area, and none of them carry the watch I want. How can I get it?
4) What is the warranty period for a new Genender International timepiece?
5) Should I pack my timepiece in the original gift box when sending it in for repair?
6) What should I do if my Genender International Timepiece needs repair?
7) Will I receive an estimate prior to my timepiece being repaired?
8) Do you accept credit card payments for repair services?
9) Do I have to send my timepiece to Genender for a battery replacement or can a dealer do it?
10) Where can I find instructions on how to use my timepiece?
11) Can I obtain replacement parts for my watch directly from Genender International?
12) What is the turnaround time on repairs?
13) What should be included with my request for a repair?
14) Where do I send my watch for repair?
15) What does Genender International do with the information I provide?
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